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Last Updated: October 2nd, 2024

At Tripotap Tourism LLC ("we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform"). By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information about you in various ways:

a. Personal Information

  • Registration Data: When you create an account, we collect your name, email address, phone number, and password.
  • Booking Information: Details related to your bookings, such as excursion selections, dates, and preferences.
  • Payment Information: Payment details necessary to process transactions, including credit/debit card numbers, billing addresses, and other financial data. (Note: We do not store full payment card details; these are handled securely by our payment processors, Stripe and PayPal.)
  • Communication Data: Information you provide when you contact us for support or with inquiries.

b. Non-Personal Information

  • Usage Data: Information about how you interact with our Platform, including access times, pages viewed, and the page you visited before navigating to our Platform.
  • Device Information: Data about the device you use to access the Platform, such as IP address, browser type, operating system, and device identifiers.
  • Location Information: Geolocation data to provide location-based services, subject to your device settings.

2. How We Use Your Information

We use the collected information for various purposes:

  • To Provide Services: Facilitate bookings, process payments, and deliver the services you request.
  • Personalization: Customize your experience by offering personalized itineraries and recommendations.
  • Communication: Send you confirmations, updates, security alerts, and support messages.
  • Marketing: Provide you with promotional materials, offers, and information about our services. (You can opt out of marketing communications at any time.)
  • Analytics: Analyze usage trends to improve our Platform and services.
  • Compliance: Enforce our Terms and Conditions and comply with legal obligations.

3. Disclosure of Your Information

We may share your information in the following circumstances:

a. With Service Providers

  • Third-Party Providers: We share information with excursion providers to facilitate your bookings.
  • Payment Processors: Your payment information is processed by Stripe and PayPal. Their use of your information is governed by their respective privacy policies.

b. Legal Obligations

  • Compliance: We may disclose your information to comply with legal processes, respond to claims, or protect the rights, property, or safety of Tripotap Tourism LLC, our users, or the public.

c. Business Transfers

  • Mergers and Acquisitions: In the event of a merger, sale, or asset transfer, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data, personalize content, and analyze trends. You can control cookies through your browser settings, but disabling them may affect your experience on the Platform.

5. Third-Party Links

Our Platform may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our Platform, you consent to the transfer of information to countries outside of your country of residence, including the United Arab Emirates, which may have different data protection laws.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

9. Your Rights and Choices

a. Access and Correction

You may access, correct, or update your personal information by logging into your account settings or contacting us directly.

b. Opt-Out

  • Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or contacting us.
  • Cookies: Adjust your browser settings to refuse cookies if you prefer.

c. Data Deletion

You may request the deletion of your personal information, subject to certain legal obligations we may have to retain your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting the updated policy on the Platform. Your continued use of the Platform signifies your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tripotap Tourism LLC
Office 8I-SH-651 P1 / BLOCK I Saih Shuaib 2
Dubai, UAE
Email: support@Tripotap Tourism LLC.com

12. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be resolved in the courts of Dubai, UAE.