Last Updated: October 2nd, 2024
At Tripotap ("we", "us", or "our"), we strive to provide exceptional travel experiences. We understand that plans can change, and this Refund Policy outlines the terms and conditions regarding cancellations and refunds for services booked through our platform.
You may cancel your booking subject to the following conditions:
In the event that a service provider cancels your excursion due to unforeseen circumstances (e.g., weather conditions, safety concerns), you will be notified promptly, and you may choose to:
Refunds are processed in the following manner:
If you fail to appear for a booked excursion without prior cancellation as per the terms above, you will not be eligible for a refund.
If you wish to modify your booking (e.g., change dates, add participants), please contact us as soon as possible. While we will do our best to accommodate your request, changes are subject to availability and may incur additional charges.
Refunds will not be provided in the following situations:
If you have any questions or need assistance with cancellations or refunds, please contact our customer support:
Tripotap
Office 8I-SH-651 P1 / BLOCK I Saih Shuaib 2
Dubai, UAE
Email: support@tripotap.com
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Platform. Your continued use of our services signifies your acceptance of the updated policy.