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Last Updated: October 2nd, 2024

At Tripotap ("we", "us", or "our"), we strive to provide exceptional travel experiences. We understand that plans can change, and this Refund Policy outlines the terms and conditions regarding cancellations and refunds for services booked through our platform.

1. Cancellation by the User

You may cancel your booking subject to the following conditions:

  • Cancellation Period: Cancellations must be made at least 72 hours before the scheduled excursion to be eligible for a refund.
  • Non-Refundable Services: Certain services may be non-refundable. These will be clearly identified during the booking process.
  • Process: To cancel a booking, please log into your account and follow the cancellation instructions or contact our customer support at support@tripotap.com.

2. Cancellation by the Provider

In the event that a service provider cancels your excursion due to unforeseen circumstances (e.g., weather conditions, safety concerns), you will be notified promptly, and you may choose to:

  • Reschedule the excursion for a different date.
  • Receive a full refund.

3. Refund Process

Refunds are processed in the following manner:

  • Refund Method: Refunds will be issued to the original payment method used during booking.
  • Processing Time: Refunds are processed within 7-10 working days from the date of approval.
  • Notification: You will receive an email confirmation once your refund has been processed.

4. No-Show Policy

If you fail to appear for a booked excursion without prior cancellation as per the terms above, you will not be eligible for a refund.

5. Changes to Bookings

If you wish to modify your booking (e.g., change dates, add participants), please contact us as soon as possible. While we will do our best to accommodate your request, changes are subject to availability and may incur additional charges.

6. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

  • Late arrival resulting in missed excursion.
  • Partial attendance or early departure from an excursion.
  • Failure to comply with excursion requirements (e.g., age limits, health conditions).

7. Contact Information

If you have any questions or need assistance with cancellations or refunds, please contact our customer support:

Tripotap
Office 8I-SH-651 P1 / BLOCK I Saih Shuaib 2
Dubai, UAE
Email: support@tripotap.com

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Platform. Your continued use of our services signifies your acceptance of the updated policy.